No hidden fees. All-Inclusive Rates

Frequently asked questions

¿WHAT COVERAGES ARE INCLUDED IN THE RATE?

Our rates include unlimited mileage and taxes plus the insurance and protections you need to drive a car with peace of mind:

  • Third party liability
  • Partial theft protection (deductible payment applies)
  • Partial damage waiver

For more details and deductible informations see Terms of use.

¿WHAT IS NOT INCLUDED IN THE RATE?

Your rate includes everything you need to drive the car, therefore we will not condition the delivery of the car to acquire any additional product or protection. However we have a number of additional services and protections which are entirely optional and are designed to make your trip more enjoyable.

See Optional Services Fees

¿WHAT IS THE MINIMUM AGE TO RENT A CAR?

The minimum age to rent from Veico is 21 years. There is a MXN$165.00 young driver fee applying to all customers between 21-25 years.

See Terms of Use

¿WHAT DOCUMENTS DO I NEED TO RENT A CAR?

  • Original valid driver’s license (Under no circumstances photocopies will be accepted).
  • A current official photo identification, IFE / INE (Mexican citizens ) or valid passport ( foreigners).
  • Credit card with at least of one year from the issue date and with sufficient funds for the guarantee deposit hold.

¿HOW MUCH IS THE DEPOSIT THAT WILL BE HOLD IN MY CREDIT CARD?

The amount to hold depends on the rented car and ranges from USD$500 to USD$1000, for more details see our

Ver Credit Card Authorization Hold Policy.

¿CAN I RENT A CAR WITHOUT A CREDIT CARD?

Yes. At Veico we have alternatives for people who do not have a crédit card.

Ver Requisitos para See requisites to Rent a Car without a Credit Card.

¿CAN I BOOK A SPECIFIC CAR MODEL?

At Veico we cannot guarantee a specific model. However if you let us know what is your preferred model at the time you book, we will do our best to assign you the desired car.

¿HOW CAN I CANCEL A RESERVATION?

Please cancel your reservation through the same channel used to creat it, with a minimum of 24 hours; if there is a pre-payment, it will be reimbursed in full. Failure to cancel your reservation or do with less than 24 hours, will result in a charge equivalent to one rental day to the credit card used.

¿¿CAN I DROP THE VEHICLE AT A DIFFERENT LOCATION TO THE PICKUP LOCATION?

Yes. A one way charge applies, the cost is MXN$19 per kilometre if requested when picking-up the vehicle; or MXN$28.50 per kilometre if requested any point after signing the contract.

¿CAN I RENT A CAR JUST FOR A FEW HOURS?

No, the minimum rent is for a period of 24 hours, if you exceed this time will be charged an extra day.

¿IS THERE A GRACE PERIOD FOR VEHICLE RETURN?

To meet other customers reservations, we ask that you return your car at the latest at the same time it was collected. The maximum period of tolerance at no additional charge is 30 minutes, after this period you will be charged MXN$180 for each hour of delay, considered from the original return time and up to a maximum of 3 hours. After this period you will be charged one extra day.

¿WHAT HAPPENS IF I DO NOT RETURN THE VEHICLE ON THE DATE INDICATED IN THE CONTRACT?

You must notify us your intention to extend the contract, a representative will tell you if the car is available for an extension or not. If we can not extend your rental and the car not returned as agreed, penalties will be applied according to the rental agreement.

Customer Service Hotline +52 (33) 3331.4667

¿WHAT TO DO IF THE CAR BREAKS DOWN?

Call our customer service hotline to report the incident, depending on the situation will send a emergency assistance or if necessary a replacement vehicle.

Important: According to the clauses of the contract (rental areement), the customer is not authorized to make any repairs on the car. The company will not reimburse for any unauthorized repairs.

Customer Service Hotline +52 (33) 3331.4667

¿WHAT TO DO IF I HAVE AN ACCIDENT?

Call our Customer Service Hotline to report the accident and the appropriate authorities if necessary.

Customer Service Hotline +52 (33) 3331.4667
Emergencies 24/7 +52 (33) 1237.3912

You will then need to fill out the Accident Report Form and physically deliver it to the branch where your car was rented.

¿DOES VEICO OFFER ROADSIDE ASSISTANCE?

Yes. This is an optional service and can be acquired for a low price when you pick up the car.

Learn more about the Roadside Assistance service. See Optional Services Fees

¿HOW CAN I GET A COPY OF THE RENTAL AGREEMENT (CONTRACT)?

See Veico Locations

¿WHAT CAN I DO IF I FORGOT SOMETHING IN THE CAR?

Please contact the office where you rented the car, at Veico we will do our best to retrieve your belongings. All shipments will be paid by he customer.

See Veico Locations

¿CAN I BRING MY DOG IN THE RENTAL CAR?

Of course, we want you to feel like you drive your own car, so your pet is welcome. Remember that in case of stains, dirt and odors caused by your pet, a deep cleaning service charge will apply.

See Optional Services Fees